Refund Policy

1.1 No Refunds - Default Rule

ALL SUBSCRIPTION FEES WILL BE NON-REFUNDABLE BY DEFAULT (when subscriptions are launched).

Once charged, Subscription fees will generally not be refundable, except as specifically provided in this Refund Policy or as required by applicable law.

1.2 Why Fees Are Non-Refundable

Subscription fees grant you access to the Service for a specified period. Once access is provided, the service has been delivered, and refunds are not available.

1.3 Trading Losses Are Not Refundable

IMPORTANT: We do NOT provide refunds for:

• Trading losses or poor trading performance
• Losses caused by Traders you chose to copy
• Market volatility or unfavorable market conditions
• Your dissatisfaction with trading results
• Margin calls or account liquidations

You trade at your own risk. We are not responsible for trading outcomes.

2.1 Service Unavailability

If the Platform is materially unavailable due to our fault for an extended period, you may be eligible for a pro-rated refund for the period of unavailability.

Conditions

• Unavailability must be caused by our systems (not your Broker, internet provider, or device)
• Unavailability must exceed 48 consecutive hours
• You must report the issue to support within 7 days
• Refund is calculated pro-rata for the affected period only

NOT covered

• Scheduled maintenance (with advance notice)
• Force majeure events (natural disasters, acts of God, etc.)
• Third-party failures (Brokers, internet, cloud providers)
• Issues caused by your device, settings, or connectivity

2.2 Duplicate or Erroneous Charges

If you were charged twice for the same Subscription period due to our billing error, we will refund the duplicate charge.

You must report duplicate charges within 30 days.

2.3 Subscription Cancellation

2.4 Technical Errors Preventing Service Use

If a technical error on our end prevents you from accessing core features for more than 72 hours, and we cannot resolve it, you may request a pro-rated refund.

Conditions

• You must cooperate with our support team to troubleshoot
• Issue must be confirmed as a Platform error (not Broker, device, or user error)
• Request must be made within 7 days of the issue occurring

3.1 Trading-Related Issues

• Poor trading performance or losses
• Trader you copied performed poorly
• Your copy trading settings were misconfigured
• You didn't monitor your trades
• Market conditions were unfavorable
• Your Broker rejected trades or charged fees

3.2 User Error or Misconduct

• You violated our Terms of Service
• You provided inaccurate information
• You failed to secure your account
• You didn't understand how the Service works (after being provided information)
• You changed your mind after subscribing

3.3 External Factors

• Your Broker's issues, fees, or policies
• Your internet connectivity problems
• Your device malfunction or incompatibility
• Regulatory changes affecting your jurisdiction
• Bank or payment processor fees

3.4 Partial Use

• You used the Service for part of the Subscription period
• You didn't use certain features
• You were "too busy" to use the Service

3.5 AppStore / Google Play Subscriptions

If you subscribed through Apple AppStore or Google Play Store:

• Refund requests must be submitted directly to Apple or Google
• We cannot process refunds for AppStore or Google Play purchases
• Apple and Google have their own refund policies
• Contact Apple Support or Google Play Support for assistance

4.1 Eligibility Check

Before requesting a refund, verify:

• Your situation qualifies under Section 2 (Exceptions)
• You are within the applicable time limit
• You have supporting evidence (screenshots, error logs, etc.)

4.2 Submission Process

To request a refund:

4.3 Time Limits

Refund requests must be submitted:

• Within 7 days for service unavailability or technical errors
• Within 30 days for duplicate charges
• Within 14 days for annual subscription cancellation (initial period only)

Late requests will be denied.

5.1 Decision

After reviewing your request, we will:

• Approve the refund (full or partial), OR
• Deny the refund with explanation

Our decision is based on:

• Whether your situation qualifies under this policy
• Evidence provided
• Account usage history
• Good faith assessment

5.2 Approval and Payment

If approved:

• Refund will be issued to the original payment method
• Processing time: 7-14 business days from approval
• Bank processing may take additional 3-10 business days
• You will receive email confirmation

5.3 Pro-Rated Refunds

Pro-rated refunds are calculated as:

Refund = (Subscription Fee) × (Unused Days / Total Days in Period)

Minimum refund: USD $5 (refunds below this amount may not be processed)

5.4 Partial Refunds

We may offer partial refunds or Service credits at our discretion.

7.1 Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact us. We're committed to resolving issues fairly.

7.2 Chargeback Consequences

If you initiate a chargeback:

• Your account may be immediately suspended or terminated
• We may dispute the chargeback with evidence of service delivery
• We reserve the right to ban you from future use
• You may be liable for our costs in responding to the chargeback

7.3 Fraudulent Chargebacks

Fraudulent or unjustified chargebacks after receiving service may result in:

• Account termination
• Legal action to recover fees and costs
• Reporting to fraud prevention services

8.1 Cancellation

You can cancel your Subscription at any time through:

• App settings
• Account management page
• Contacting support

8.2 Effect of Cancellation

Upon cancellation:

• Access continues until the end of the current billing period
• No refund for the current period
• Automatic renewal is disabled
• No future charges

8.3 Reactivation

You can reactivate your Subscription at any time by subscribing again.

9.1 Free Trial Refunds

Free trials are free - no refunds are necessary or provided.

9.2 Canceling During Free Trial

Cancel before the trial ends to avoid being charged for a Subscription.

9.3 Promotional Discounts

Promotional prices are non-refundable, even if you later find a better offer.

10.1 Modifications

We reserve the right to modify this Refund Policy at any time.

Changes will be effective when posted, with the updated "Last Updated" date.

10.2 Notification

We will notify you of material changes by:

• Email notification
• In-app notification
• Posting on the Platform

10.3 Your Acceptance

Continued use of the Service after changes constitutes acceptance of the updated policy.

11.1 Consumer Protection Laws

Some jurisdictions have consumer protection laws that override this policy. If you are located in such a jurisdiction, you may have additional refund rights.

11.2 EU Consumer Rights

EU residents have a 14-day cooling-off period for online purchases under the Consumer Rights Directive. However, by actively using the Service, you may waive this right.

11.3 Australian Consumer Law

Australian residents have rights under the Australian Consumer Law that cannot be excluded.

13.1 Good Faith Resolution

We encourage you to contact us first to resolve any disputes amicably.

13.2 Escalation

If you're unsatisfied with our refund decision, you may:

• Request escalation to a senior manager
• Seek resolution according to our Terms of Service (arbitration, governing law)

13.3 Governing Law

This Refund Policy is subject to the same governing law and dispute resolution provisions as our Terms of Service (UAE law, Dubai jurisdiction).